As we follow up all our
work orders, we can provide you with a better idea of our maintenance
performance. "New Work orders Per Day" is the number of resident repair requests per day by phone,
email, or IM. "Average Days to Completion" is the average number of days it takes us to complete a work
order once it is received by a resident. "Reported
Unsatisfactory by Resident" is the portion
of our completed work orders that our residents say we did not do a good job
on. We use all this information to help us do better.
|
Month |
New Work Orders Per Day |
Average Days Per Completion |
Reported Unsatisfactory by Resident |
|
Nov-07 |
7.20 |
0.94 |
2.70% |
|
Dec-07 |
5.70 |
1.13 |
3.30% |
|
Jan-08 |
7.90 |
0.63 |
4.00% |
|
Feb-08 |
6.90 |
0.70 |
3.90% |
|
Mar-08 |
5.40 |
1.21 |
1.10% |
|
Apr-08 |
6.20 |
1.04 |
0.50% |
|
May-08 |
6.80 |
0.67 |
2.80% |
|
Jun-08 |
8.80 |
0.67 |
1.50% |
|
Jul-08 |
7.20 |
0.72 |
4.90% |
|
Aug-08 |
12.20 |
0.44 |
2.60% |
|
Sep-08 |
10.90 |
0.39 |
1.50% |
|
Oct-08 |
10.10 |
0.69 |
0.60% |
